Working Well

Taken from Bully Blocking with Evelyn M. Field, bullying in the workplace can be defined as "all those repeated unreasonable and inappropriate actions and practices that are directed to one or more workers, which are unwanted by the victim, which may be done deliberately or unconsciously, but do cause humiliation, offence and distress and that may interfere with job performance and/or cause an unpleasant working environment".

Types of Bullying Behaviour
Research shows there are over 75 different types of bullying behaviours. These range from social bantering to teasing, verbal abuse, blame, humiliation, personal and professional denigration, overt threats, harassment - racial, sexual etc - manipulation of job specifications, unrealistic workload, micro-management, aggressive e-mails or notes, professional and personal exclusion or isolation, sabotage of career and financial status, whistleblower attack, blackmail, overt aggression / violence, criminal assault and murder.

Bullying is Caused by Many Different Reasons
The Tribal Laws
Every group or tribe requires a leader to survive. Some leaders have charisma, charm, political networking skills or professional competence. They may be respectable and trustworthy but may not have been trained in leadership skills. Some leaders give the impression of being a good leader but boss people around instead of guiding them.

Mean, aggressive, psychopathic or incompetent managers can be empowered by their organisation, because it reflects badly on their employer to denigrate and dismiss them. Managers are expected to achieve goals. In some organisations, it doesn’t matter if they bully as long as it gets done or they are expected to bully to achieve.

Anyone who wants to belong to a group must follow the leader. If a leader expects everyone to be respectful and treat others with dignity, that becomes the name of the game. If a leader lacks assertive leadership skills, feels threatened, has poor social skills then they may bully to remain in control or enable others to bully. This sets the pattern for everyone else.

Ultimately bullying is enabled by our social institutions, for example, families, schools and workplaces. The fish rots from the head down!

Although no one wants to be bullied they fear, reject and despise people who broadcast their vulnerabilities.  Like the animal world, a tribe is threatened by its vulnerable members who remind them of their own fears and could even handicap their survival needs.

Many psychological studies, for example, Stanley Milgram, Philip Zimbardo and Robert Sapolsky, have demonstrated that most people follow the general trend. Few people have the guts to stand up and say "this is not fair, you cannot treat another human being like this".

Many organisations behave as though they don’t care about their employees’ wellbeing, safety or even productivity. They can’t confront change without bullying and bully instead of dealing with conflict. Their respect for human capital and level of social and financial accountability is low. Their management skills are limited, job descriptions are inaccurate, nepotism, favouritism is high and staff training is restricted. Some use bullying to cover up incompetence, fraud, malpractice or criminal behaviours.

Damage to the Organisation
About one in six people are bullied at work. In some industries the figure is higher. Any organisation can lose millions due to lost productivity, reduced motivation, brain drain, time wasted defending and protecting oneself, bystander fear, frustration and apathy, negative public relations, expensive mistakes, covering up fraud and unethical behaviours.

The economy as a whole also suffers. Excluding general community costs such as medical costs, unemployment benefits, family breakdown and sickness, the loss to organisations has been calculated at between $AUD17 and 36 billion for Australia, which has a relatively small population (Workplace Bullying Project Team, Griffith’s University, (2001).

Dealing with Workplace Bullies - Some Important Things to Implement
- Validate targets’ concerns
- Provide them with a safe workplace
- Treat the bully with respect
- Use a collaborative approach not an adversarial one
- Employ laws of natural justice

Understanding the Target
There are many reasons why you can be targeted. Here are some:

- Wrong place/wrong time
- Previous target leaves the organisation
- Different to others in the workplace, for example, the only female or different cultural background

Targets of Workplace Bullying can be Affected in Many Different Ways
Physical - health issues, weight gain, cancer, heart attacks, stress-induced illness, suicide attempts (some successful)
Intellectual - concentration affected, reduced motivation, memory difficulties, hard to learn new material
Emotional - panic attacks, anger, depression, anxiety disorders, post-traumatic stress disorder
Financial - loss of income/career, loss of second job, loss of promotion, less superannuation, forced retirement
Social - social difficulties, social isolation
Family and sex life - separation, divorce, lowered sex drive

Understanding the Bully
There are a variety of bullies. The aggressive bully who screams, threatens and blames is easily noticed, whereas the passive aggressive bully, who divides and conquers, is camouflaged and difficult to identify. 

Two Main Types of Bullies?
Ken Rigby’s research into school bullying reveals two types of bullies, the malicious and the non-malicious. The same appear at work.

1) The serial bully - psychopath, sociopath or anti-social personality disorder who uses bullying behaviours instinctively
2) The remainder are ordinary people who bully under certain conditions, eg to achieve their goals, survive, impress their manager, avoid confrontation.

Research About Bullies
There is limited research about the ordinary bully who does about 94 percent of bullying. Few bullies are accurately investigated from a historical - previous bullying or previous jobs - and systemic perspective - who else is being bullied by them at work? - checked against witness reports or videotaped. Few are referred for a psychiatric/psychological referral, unlike their victims.

Most employees who bully don’t realise that their toxic behaviours are harmful and humiliating. They don’t wish to hurt targets consciously. Some experience real emotional distress when confronted. Most ordinary bullies don’t realise that they achieve more by being respectful and fair than employing passive or aggressive power games.  They may be extremely upset, hurt and defensive. They may be wrongly blamed by a manipulative target. They hate being labelled a bully, ashamed to be exposed and deny their behaviours. Many lack prosocial skills and become more aggressive and disruptive. Others dislike being blamed for doing something they have always done or did unconsciously because they were under pressure or following company role models. They may blame others, manipulate and lie to cover up their lack of expertise or productivity. Some bullies make it to the top of the ladder, hurting people on their way up, but sometimes they are toppled. Then their bullying boomerangs back on them!

Bullies’ actions are becoming too expensive for some organisations to correct, they are less likely to be tolerated and protected.

Bullying is everywhere - school, home, on the road and at work. There will always be bullying. Nearly anyone can be a target or bully. Dealing with bullying is like dealing with weeds or cobwebs, it requires constant vigilance and action. It is up to each one of us, individually and in our tribes, for example, school or workplace to challenge it.

Everyone needs to develop their social survival skills to block bullying behaviours wherever they are!


Reference

Bully Blocking with Evelyn M. Field