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Working Well was created to strengthen the capability and wellbeing of people working in the community sector. The project was funded by the Department of Communities and developed in partnership with the Mental Illness Fellowship of Western Australia (MIFWA) using a whole-of-organisation approach.

Community service organisations such as MIFWA are uniquely placed to provide person-centred disability and mental health support services, however employees are faced with very significant challenges and risks in their work such as high emotional demands, financial insecurity, and working in isolation.

A major challenge for community organisations transitioning to the National Disability Insurance Scheme (NDIS) is the provision of staff training, support, and professional development. For organisations providing support to clients with psychosocial disabilities, effective staff support is critical.

The Working Well content and resources have been developed by This Working Life (TWL) to specifically address the psychosocial risks of support work, with specific learning outcomes to build workers’ capacity to thrive in mentally healthy workplaces.

Working Well is an innovative model of best practice that supports the wellbeing of staff. This is always important; even more so in times of change and uncertainty. We hope other workplaces will be inspired to support their employees’ mental heath and wellbeing with this fantastic resource.

Sue Crock & Julie Loveny
Founding Directors, This Working Life


MIFWA is an accredited NFP community service provider with 25+ years’ experience supporting people with a lived experience of mental illness, their families and carers. MIFWA work alongside people affected by mental health issues to promote acceptance and understanding of mental health in the community. MIFWA is a leader in innovation and systemic reform in mental health service delivery.

Media on Mars is a digital design agency with 22 years’ experience delivering communications programs. Media on Mars believes that visual communication is a powerful tool that can help address social challenges and have a dramatic impact on community causes.challenges.

This Working Life is a workplace mental health consultancy with over 30 years’ experience in the education, community, health, disability and mental health sectors. They are dedicated to creating mentally healthy workplaces that inspire people to thrive and business to flourish.

The project also drew on the expertise of the Centre for Transformative Work Design (CTWD) at Curtin University of Technology, which developed the Thrive at Work initiative.